ESM Solutions has completed hundreds of implementations with customers and has found a phased approach is the best way to ensure acceptance of a new process and, therefore, success. Keeping this in mind, we developed the Rapid Deployment method to implement our custom solutions.

The Rapid Deployment process begins with a formal kick-off meeting with your Project Manager. Then, although every implementation is different, the following is typical:

• Introduction to Vendor Relations Project Manager by your Implementation Consultant
• Presentation of available ESM Solutions Vendors
• Discussion of the new vendor process
• Identification of vendors to activate, along with any special instructions
• Communication of requests to vendor community
• Vendor request processing
• Testing of vendor content
• Activation of vendor
• Vendor content is live

(Weekly conference calls and status reports are held to communicate progress and resolve issues effectively.)

The actual time required to activate all of your vendors varies based on the number that need to be enabled and the relationship we have with each vendor. Some can be activated immediately while others may require weeks to process based on their technical complexity and prior experience with our solution. Throughout the whole process your Project Manager will let you know as soon as vendors are activated.

Our train-the-trainer model allows us to deploy our solutions quickly for a fast ROI. This model provides client administrators with the tools and knowledge necessary to quickly become comfortable with their solution. It also empowers them with the ability to perform basic administration functions to accommodate any changes in their business processes.

At our “Go Live” end-user training sessions, our experienced trainers provide effective reference materials and make the solution available to everyone in an easy to understand format. ESM Solutions Professional Services continues to support you for an additional period of time before eventually putting you in the very capable hands of ESM Solutions Support.

ESM Solutions Support allows each customer to dictate the depth and breadth of the product offerings throughout the organization. From requirements gathering, data analysis and project management to customized training programs, the Support team is there to meet the unique needs of each customer. Online or on-site, Support is there to ensure our solutions work for you.

Between the implementation tools we provide and live help from our Support Line, 1-877-969-7246, we’re here to guide you through a fully satisfying implementation process.

For more information about ESM Solutions Support, email us or call us at 1-877-969-7246.