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Have you Hugged your eProcurement Vendor Today?

Observations from my first October conference season — by Mike Perno Companies are always talking about the importance of the customer. They show off customer satisfaction surveys; tout net promoter scores; and even monitor social media to turn up stories of happy clients. But I suggest that the real proof of customer satisfaction is in the hugs - real hugs that we, as a software vendor, actually get from many of our customers. Putting the customer first is a core tenant in the “ESM Way.” And, as somebody who has worked on both the implementation and the sales side for ESM, I’ve had the opportunity to build friendly relationships with many of our customers and partners.   But, as I wrap up my first trade show season with ESM, what struck me the most was how truly happy our customers are. So happy, in fact, that as we bumped into each other in the halls or on the vendor floor, customers, even some I’d only talked to by phone, would give me a hug. Sure, we would chat about ESM’s spend management solutions. I always ask how things are going and make sure we’re on top of everything. But, then the focus would always shift to the person – family, life, kids.  Many are eager to know about my baby daughter. (I’m sleeping a little bit!). Why so many hugs? The higher education market is packed with patient and friendly people. And, at ESM, we strive to ensure our solutions meet our customers’ needs and solve their problems - from streamlining the procurement process to fully automating sourcing.  ...

Big wins, new upgrades, and flawless implementations

This month, ESM’s staff is fanning out across the country to procurement conferences and meetings to meet up with current customers; talk with prospective ones; learn more about their challenges and successes; and hear from some of the best in the business. It’s always a busy time of year for us - and a lot of higher education procurement professionals out there. But these events do give us a chance to reflect on everything that we’ve been up to since last year’s fall events. We have a lot to celebrate. Here are just a few of the things we’ve been up to in 2016: We celebrated a big win when our eProcurement solution was named a “top product” by University Business. We debuted a new user interface for ESM Purchase, that award-winning eProcurement solution. ESM Purchase’s interface makes for a convenient and intuitive shopping experience, familiar to anybody who has navigated an e-commerce site. We unveiled a new sourcing solution, ESM Sourcing, which enables users to fully automate the RFx processes as they strategically source goods and services and take advantage of faster online bidding with their chosen suppliers. With automation through ESM Sourcing, users can reduce manual tasks and, ultimately, increase savings. We signed major customers, including the Meredith Corporation, the Carter Center and The Wistar Institute. New and existing higher education customers celebrated major successes as they integrated ESM Purchase with Banner and Colleague, for instance, and even experienced a “flawless” implementation. (How many people can say that after a software upgrade?) We look forward to sharing more details about everything we’ve been up to over the...

The Carter Center to implement ESM Purchase, ESM Sourcing

Here at ESM, we’re thrilled to be expanding our presence in the public sector space with a new and noble customer that does incredible work around the world - The Carter Center. The Carter Center Former U.S. President Jimmy Carter and his wife Rosalynn Carter founded the non-governmental and not-for-profit organization in 1982. Based in Atlanta and in partnership with Emory University, The Carter Center works to advance human rights and alleviate human suffering across the globe. The center supports work in more than 75 nations with the help of a staff of 175, who are based in more than a dozen countries. Procurement and Sourcing The Carter Center has subscribed to ESM’s eProcurement and sourcing applications. ESM Purchase offers intuitive online ordering with complete visibility and automated workflows. ESM Sourcing eliminates manual processes and provides a collaborative marketplace with intuitive bidding and quoting capabilities and the ability to better manage the entire RFX process. The configurable solutions are offered at various levels based on a customer’s needs - from a starter marketplace solution to expert consulting services. Because The Carter Center’s work happens all over the world, our team even tested our application speed from Africa to ensure we are accessible from pretty much anywhere. Doing Good Around the World “We are thrilled about this new partnership and excited to work with such a noble cause,” ESM’s co-CEO Anthony Rotoli said. “We look forward to helping them take full control of their spend and find savings opportunities as they do so much good around the...